OIS Support Specialist

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I. JOB SUMMARY

Provides end user technical support for Information Technology throughout the D’Youville network.

II. PRIMARY JOB DUTIES:

  • Troubleshoots, resolves, and maintains personal computers and other hardware devices to include servers, AV equipment, smartphones, VOIP phones, etc. 
  • Provides end user support of all hardware, software, telecommunications and audio-visual training and support; demonstrates knowledge of software applications.
  • Sets up and images laptops, PC’s, tablets, smartphones and grants software access and directory rights for users; assists with network administration.
  • Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training. 
  • Assists in the implementation of hardware and software applications.
  • Demonstrates strong analytical, critical thinking and problem-solving skills.
  • Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
  • Demonstrates the ability to apply technology in a clinical and a non-clinical environment.
  • Exhibits strong communication skills both within the IT Department and with other departments and at all levels.

III. OTHER JOB DUTIES:

  • Performs other duties as required.

IV. KNOWLEDGE, SKILLS, & ABILITIES:

  • Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication skills.
  • Ability to plan and meet both short and long-term goals.
  • Working knowledge of Microsoft Office such as Word, Excel, PowerPoint, and Outlook and Office 365.
  • Excellent oral and written communication skills.
  • Excellent analytical and decision-making skills.
  • The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish organizational goals and objectives.
  • Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.

V. JOB SPECIFICATIONS:

Education:

  • Associate’s degree in computer science (or related field) preferred.

Experience:

  • 3 to 5 years of experience in an end-user support position within a LAN/WAN environment.


Location: Buffalo, NY
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