Pharmacy Program Support Specialist

Buffalo, NY

I. General Statement of Duties (for both on-campus and online pathways):

The Support Specialist will assist in the School’s adherence to the accreditation standards set forth by the Accreditation Council for Pharmacy Education as they pertain to organizational culture, student services, and academic environment. The Program Specialist will act as a success coach aiding in registration, retention, progression, student-life, and acting as a conduit for all student services. The Program Specialist will either support or coordinate pharmacy specific events such as, orientation, summer camps, White Coat Ceremony, Graduation Luncheon, career fair, residency showcase, continuing education, etc. The Program Specialist will assist in coordinating faculty advisement and mentoring of student-pharmacists within the School’s professional pathways and support the academic program by creating student teams and course schedules, tracking student progression, as the School’s Appeal Officer coordinating student appeals in cases of integrity, grade disputes, probation and dismissal, maintaining student records and databases including licensure pass rates, on-time degree completion, attrition, and employment, and fostering alumni relations. In support of the University upon request be a resource to the Student Success Center in their advisement of pre-pharmacy students, and act as a liaison between the University’s Office of Admissions and the School’s Admissions Committee. The Pharmacy Program Support Specialist reports directly to the Dean.

II. Distinguishing Features of Class (illustrative only):

  • Assist in identifying and disseminating service events in support of the School’s service learning and co-curriculum requirements for students.
  • Assist and coordinate extra-curricular events that will foster student-faculty interactions and enhance harmonious relationships.
  • Collaborate the School’s Administrative Assistant and Dean in the maintenance of its SharePoint page featuring School events, and faculty and student accomplishments. 
  • Assist the Dean to writing and disseminating the School’s electronic Newsletter
  • Assist or coordinate the School’s new student orientation, summer camps, White Coat Ceremony, Graduation Luncheon, career fair, residency showcase, continuing education, etc.
  • Track student progression, remediation, and assist and coordinate the implementation of student retention and success initiatives such as the Guided Academic Plan and M.E.N.T.O.R.
  • Coordinate and assign P1, P2 and P3 student teams and academic mentors/advisors.
  • To foster student success, coordinate the School’s use of the EAB management system
  • Assist with the creation and maintenance of School’s master course calendar
  • Assist in the registration process of incoming P1 students as well as assist with course registration for P2, P3 and P4 students
  • Act as an Ex-officio member of the School’s Admissions Committee and Academic Performance and Integrity Committee
  • As the School’s Student Appeal Officer; coordinate all appeals (policies and procedures) between students and the School’s Academic Performance and Integrity Committee.
  • Update and adjust School courses with the Office of the Registrar (Course leaf)
  • Update and maintain the School’s social media, website, Student Handbook, etc.
  • Act as an advisor to the Pre-Pharmacy Club.
  • Coordinate with Office for Advancement to increase alumni involvement with the School in the areas of giving, student recruitment, clinical preceptors and as employers.
  • Upon request assist D’Youville’s Office of Admissions in pharmacy career events at regional institutions or with those institutions with articulation agreements with the School of Pharmacy.
  • Act as the point of contact for the Office of Admissions for open houses or other related events and then coordinate the School’s participation (faculty participation).
  • Act as a liaison between the University’s Office of Admissions and the School’s Admissions 
  • Committee to facilitate the review of applicants
  • On behalf of the School’s Admissions Committee coordinate all candidate decisions with the Office of Admissions.
  • Create and maintain monthly admissions tracker with necessary application, interview, acceptance, GPA and PCAT information for the Office of the Dean, the Admissions Committee, and the Assessment Committee in accordance with accreditation standards.
  • Upon request consult with academic advisors from Student Success Center with their advisement of Early Assurance and Pre-Pharmacy students.
  • Assist in tracking students maintaining or acquiring Early Assurance status, and their progression towards completing School of Pharmacy prerequisite requirements.

III. Examples of Duties (miscellaneous and illustrative only, not limited to):

  • Complete assigned American Association of Colleges of Pharmacy surveys
  • Plan, coordinate and organize all annual pharmacy events
  • Engage accepted students on behalf of the School to increase yield (matriculation).
  • Maintain Certiphi background check requirements and results
  • Track accepted SOP students outstanding coursework with updated transcripts
  • Coordinate and oversee tutoring by the School’s Rho-Chi Honor Society
  • Update and maintain brochures for Early Assurance and doctoral pathways
  • Assist in the design of swag for the School
  • Coordinate the distribution of School of Pharmacy Scholarships with the Dea

IV. Required Knowledge, Skills, and Abilities:

  • Possess strong organizational and communication skills, and attention to detail
  • Sincere interest in the individual student
  • Self-motivation and high energy
  • Commitment to meeting school and University goals and objectives
  • Initiative and resourcefulness; especially with social media
  • Sound judgment, tact, courtesy, and dependability
  • Strong computer skills and the use of software (Microsoft Office Suite)

V. Acceptable Training and Experience: 

  • Bachelor's degree required
  • Background in counseling, public relations, marketing, communications, sales, and/or management helpful

D’Youville University continues to grow its commitment to Diversity, EQUITY, and Inclusion. Remaining true to the teachings of our Patroness, St. Marguerite d’Youville, we seek to selflessly and compassionately contribute to humanity by improving the lives of individuals and society through education. D’Youville University was founded to extend a hand to those in need and equip them, through education, with the skills necessary to change the world. 

About the Institution:

D’Youville is a highly regarded private university and research institution with a rich history located on the vibrant West Side of Buffalo adjacent to a growing downtown with year-round cultural events and outdoor recreation. While preparing students for the 21st-century, D’Youville excels at helping students reach their career goals as change agents, doing well for themselves and their communities by doing good. Under the leadership of President Lorrie Clemo, the university is moving boldly forward through a dynamic and integrated planning process to strengthen the institution and positively impact the student experience and surrounding community.

Founded in 1908, the Grey Nuns named the college after the Patron Saint Marguerite D’Youville and committed to making it a compassionate place of learning for those from underrepresented populations. That commitment and tradition continue today. D’Youville was the first college in Western New York to offer baccalaureate degree programs for women. With a long Catholic history, D’Youville welcomes students of every culture, background, and faith and is a place where different faith traditions can be openly shared and respected. Coeducational since 1971, D’Youville strives to expand opportunities for diverse learners, including adults, first-generation, low-income, and other students historically underrepresented in higher education.

Today, D’Youville features an urban, growing campus community of 3,000 students and offers more than 50 majors in undergraduate, master’s, and doctoral studies including advanced certificates and accelerated learning programs. Featuring degrees in healthcare, business, and the liberal arts, D’Youville encourages students to balance their learning with activities that integrate community service with coursework. D’Youville’s proud graduates have the academic strengths necessary for careers that make a difference and the skills to be leaders for the world. All job offers are contingent upon legal authorization to be employed in NYS as determined by NYS DOL. To learn more about D’Youville, please visit